I'm

Lindsay Stockford

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Quality Coach and Professional Cook

I thrive as a collaborative and positive team player, dedicated to fostering a harmonious work environment where everyone can flourish. I have a natural ability to quickly grasp new concepts, taking the initiative to dive in and consistently meet deadlines. With an energetic, motivated, and cheerful approach, I contribute to creating a vibrant and engaging atmosphere that inspires others. Meticulous attention to detail is a hallmark of my work, ensuring that I consistently deliver high-quality results. My exceptional organizational skills, coupled with flexibility and a proactive mindset, allow me to efficiently multitask and adapt to ever-changing situations.

Name: Lindsay Stockford

Birthday: 1 April 1990

Degree: Diploma

Experience: 10 Years

Phone: +012 345 6789

Email: info@example.com

Address: 123 Street, New York, USA

Freelance: Available

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Quality

Education & Expericence

My Education

Deploma In Restaurant, Culinary, and Catering Management/Manager

Niagara College, Canada | 2008 - 2010

During my time at Niagara College, I pursued and successfully completed the Diploma of Education in Restaurant, Culinary, and Catering Management/Manager. This comprehensive program provided me with a solid foundation in the culinary arts, hospitality management, and catering services.

My Expericence

Quality Coach

Majorel | Oct 2018 - Present

Oversee and evaluate the performance of approximately 20 customer service agents for a prominent US-based online financial institution. Conduct weekly/monthly assessments utilizing established metrics to gauge agent effectiveness. Actively participate in weekly calibration sessions to ensure consistent evaluation standards. Provide personalized coaching to agents, identifying areas for improvement and implementing targeted development plans. Contribute expertise to new hire training classes, ensuring comprehensive onboarding. Proficiently utilize a diverse range of computer programs, including Word, Excel, and Outlook. Conducted thorough evaluations of customer interactions, encompassing inbound voice calls, chats, and emails.Oversee and evaluate the performance of approximately 20 customer service agents for a prominent US-based online financial institution. Conduct weekly/monthly assessments utilizing established metrics to gauge agent effectiveness. Actively participate in weekly calibration sessions to ensure consistent evaluation standards. Provide personalized coaching to agents, identifying areas for improvement and implementing targeted development plans. Contribute expertise to new hire training classes, ensuring comprehensive onboarding. Proficiently utilize a diverse range of computer programs, including Word, Excel, and Outlook. Conducted thorough evaluations of customer interactions, encompassing inbound voice calls, chats, and emails.…see more

Instructor

Majorel | Dec 2018 - Apr 2023

Assumed the responsibility of uptraining customer service agents supporting a prominent US-based online financial institution in new lines of business. Conducted comprehensive training sessions for both new hire employees and return-to-work agents. Delivered instruction on fundamental system functions and extensive product knowledge to ensure a solid foundation for exceptional performance.

Customer Service Representative

Soft Company | Oct 2018 - Jun 2019

Effectively handled customer inquiries and provide exceptional support via phone calls and chat for a prominent US-based online financial institution. Offered prompt assistance in resolving technical issues and guiding customers through the website and mobile application. Utilized a diverse range of computer programs to effectively address customer needs while ensuring up-to-date product knowledge is maintained.

Culinary Skills

95%

Training and Development

85%

Microsoft Excel

90%

Microsoft Word

90%

Microsoft PowerPoint

95%

OneNote